Frequently asked questions
Here you will find answers to frequently asked questions about ordering, shipping, returns and choosing your tie.
Frequently asked questions: ordering and payment
Choose your tie, add it to your basket and follow the checkout steps. Check the items, address, delivery charges and total before paying.
The available options for signing in, creating an account or ordering without an account are shown at checkout. If you already have an account, sign in to use your saved details.
The payment methods available for your order appear at checkout. Select the option you want to use there.
Email bestellingen@stropdassen.store as soon as possible with your order number and requested change. Whether a change is still possible depends on the processing stage of your order.
Check your email, including your spam folder. If you cannot find the confirmation, email bestellingen@stropdassen.store and include the date of your order.
Frequently asked questions: shipping and delivery
Charges for your address and order are shown in the basket or at checkout before you pay. See also shipping and returns.
If free delivery is available for your destination and order, the option will appear at checkout. Check the available method and order total before paying.
Delivery time depends on the shipping method and destination. Need an item by a particular date? Email info@stropdassen.store about the options before ordering.
Enter your delivery address to check whether a shipping method is available. If you have a question about your destination before ordering, email info@stropdassen.store.
Use the shipping information supplied for your order. If it is missing, email bestellingen@stropdassen.store with your order number.
Check the shipping information and the address supplied. If the status remains unclear, email bestellingen@stropdassen.store with your order number and question.
Returns and problems
Email retour@stropdassen.store with your order number and the items you want to return. You will receive return instructions and the return address. See also shipping and returns.
The applicable return and withdrawal conditions are on our shipping and returns page. Email retour@stropdassen.store with your order number if you have a return question.
Read the shipping and returns conditions before sending anything back and follow the instructions you receive. If you have a question about the item’s condition, contact us first.
Conditions for return charges and exceptions for an incorrect or damaged item are on our shipping and returns page. Report a delivery problem first and include your order number.
Check the refund conditions and timing on our shipping and returns page. If you have a question about an existing return request, email retour@stropdassen.store with your order number.
Email retour@stropdassen.store with your order number and a photo of the item received. Wait for the return instructions before sending it back.
Account and contact
Sign in to My account to view orders linked to your account. Items in your basket are not yet a placed order.
Sign in to My account and open your details or address settings. If you need help, email info@stropdassen.store.
Use the forgotten-password link on the My account sign-in page. Check your spam folder if you cannot see the reset email.
General enquiries: info@stropdassen.store. Orders: bestellingen@stropdassen.store. Returns: retour@stropdassen.store. Include your order number for order enquiries.
If your question is not covered in these frequently asked questions, review the frequently asked questions by topic above or contact us directly.
You can read more about your statutory EU withdrawal rights on Your Europe (EU consumer rights). These frequently asked questions also cover delivery and exchanges.
